Sample for review. Not live. Yellow highlights are open questions for Kris.
(07) 5551 0111Call (07) 5551 0111 Send a referral

Home help while you recover.

Cleaning and gardening for approved CTP (car accident) and [WC] WorkCover (work injury) claims. Local team, based on the Gold Coast. [AREAS: Gold Coast, Logan, Beenleigh and surrounds?]

Send a referral I have an approved claim

Or call us on (07) 5551 0111, Monday to Friday, 8:30am to 4:30pm.

Seven women from the Your Helpers office team, smiling, in navy shirts in front of the Your Helpers sign
Our office team in Oxenford. [PHOTOS: Kris picks]

For OTs and case managers

Send us a referral

Send us the client's details and the approved tasks, hours and period. We'll take it from there.

  • We read your report and quote to the recommended tasks and hours, for the insurer to approve.
  • Once it's approved, we call the client and confirm a start date. [START TIME: e.g. within 5 business days of approval?]
  • Visits stay inside the approved window, whether that's a set number of visits or a set period.
  • Invoices go straight to the insurer, with the claim number on every one.
  • [ONE CONTACT: "One Client Care Coordinator looks after the whole referral." Kris to confirm.]
Send a referral

For you

If you have an approved claim

If your claim is approved, your insurer may pay for help at home. That can mean cleaning, washing or keeping the yard tidy.

Your OT or case manager can send us a referral. You can also call us yourself.

If your insurer approves the help, we send the bills for it straight to them. You can put your energy into getting better.

Call (07) 5551 0111

How it works

Four steps. Your insurer decides what help is approved.

  1. Your OT checks what you need.

    An occupational therapist (OT) visits you. They write a report. It lists the jobs at home you can't do right now. It also says how many hours you need, and for how long.

  2. Your insurer decides.

    Your insurer's case manager reads the report. They decide what help to approve. The approval sets the tasks, the hours and the end date.

  3. We start.

    Your OT or case manager sends us the referral. We call you to set a day and time. [HOME VISIT: yes? If yes: "We visit first so you can meet us and show us what you need."]

  4. We bill your insurer.

    We send each invoice to your insurer with your claim number. Your insurer pays for the approved help only.

What we can help with

We do the tasks your insurer has approved. [SERVICE LIST: confirm every item below for insurance clients]

Inside your home

  • Regular cleaning: kitchen, bathroom, floors and dusting
  • Washing and folding
  • Changing bed linen

Outside your home

  • Mowing and edging
  • Yard tidy and weeding
  • Light pruning
  • Taking away green waste and rubbish

What we don't do

[NOT DONE LIST: confirm]

  • Trade work, like plumbing, electrical or building repairs
  • Heavy pressure cleaning
  • Anything your insurer has not approved

[MINIMUM BOOKING: e.g. "We book regular visits for the approved period. We don't do one-off cleans." Kris to confirm.]

A clean, empty kitchen with white cupboards after a Your Helpers clean
A kitchen after our clean.
Regis, a Your Helpers gardener in a wide-brim hat, holding a whipper snipper on a canal-side lawn
Regis, one of our gardeners.

[PHOTOS: Kris picks]

Why Your Helpers

Local team.
Our office is in Oxenford, on the Gold Coast. We already support hundreds of NDIS participants across the Gold Coast and Logan.
Checked and screened.
Every team member holds a current NDIS Worker Screening Check. We meet each one face to face and check their references before they start.
The same helper.
[SAME HELPER: "We aim to send the same helper each visit, so you get to know them." Kris to confirm.]
We bring the gear.
Our helpers bring their own cleaning products and garden tools.
Invoices insurers can process.
Claim number on every invoice, sent straight to the insurer. [WC] For WorkCover Queensland, we bill through WorkCover's own provider system.
A real person in the office.
Call us Monday to Friday, 8:30am to 4:30pm. A Client Care Coordinator looks after each client.
Experience.
[EXPERIENCE LINE: "We already help clients with approved CTP and workers' compensation claims." Only with Kris's OK.]
WorkCover provider.
[WC] [WORKCOVER PROVIDER NO.: only once registered: "Registered WorkCover Queensland provider, number ____."]
NDIS registered.
Registered NDIS provider since 2020 (NDIS Provider #4050070405).

[TESTIMONIAL: verbatim quote from a current CTP or WorkCover client, with written permission. Leave the slot out until one exists.]

Kris Aitken, founder of Your Helpers, smiling, in a navy Your Helpers shirt
Kris Aitken, founder of Your Helpers.

Where we work and how fast we start

Areas
[AREAS: Gold Coast, Logan, Beenleigh and surrounds?]
Start times
[START TIME: e.g. "We can usually start within 5 business days of approval."]
Call back
We call you back [RESPONSE TIME: within 24 business hours?], Monday to Friday.
Schemes
Queensland CTP claims. [WC] WorkCover Queensland claims. [INTERSTATE: "We can also help with interstate workers' compensation claims if you live in our area." Only if Kris confirms.]

Not sure if you're in our area? Call us on (07) 5551 0111.

Send a referral

We only need contact details here.

Please don't include any injury or medical details. Please don't attach the OT report or approval here. We'll ask for them by email after we call.

Rather talk to us? Call (07) 5551 0111, Monday to Friday, 8:30am to 4:30pm.

About you
Who is filling in this form? (required)
Leave blank if you are the client or family.
We'll call this number about the referral.
About the clientWhere you live
So we can check they'reyou're in our area.
About the claim
Type of claim (required)
For example Suncorp, Allianz, QBE or WorkCover Queensland.
If you have it.
What help is needed? (required, choose one or both)

How we use these details

Your Helpers Home Services [LEGAL ENTITY AND ABN] collects these details to contact the client, arrange cleaning or gardening, and work with their insurer on the approved help.

We may share them with the client's insurer, case manager, OT or rehabilitation provider for that purpose. [MARKETING USE: "We never use them for marketing." Kris to confirm.]

If you are sending this for someone else, please let them know we have their details.

If some details are missing, we may not be able to start the service.

You can ask to see or correct the details we hold, or make a complaint, by calling (07) 5551 0111 or emailing info@yourhelpers.com.au. Our privacy policy explains how we handle personal and health information: [PRIVACY POLICY LINK]. [DATA LOCATION: say where details are stored and whether any leave Australia.]

Common questions

What do you need before you can start?

An approved claim and your claim number. We also need your insurer's approval for the help. Your OT or case manager usually sends us both.

Do I have to pay anything?

If your insurer approves the help, they pay us directly for the approved hours. Your insurer doesn't pay for help outside the approval. Ask your case manager if you're unsure what's covered.

Can I ask for Your Helpers?

Yes. Ask your OT or case manager to send us a referral. Your insurer still makes the final call on who provides the help.

What happens when my approved time runs out?

Your approval has an end date or a set number of visits. If you still need help, your OT can write a new report. Your insurer then decides on more time.

How do I send the OT report or approval? (for referrers)

Send the referral through the form first. Then email the report or approval to [REFERRAL INBOX: info@yourhelpers.com.au?], with the client's name and claim number in the subject. Please don't upload documents through this page.

How do you price and invoice the work? (for referrers)

[CTP PRICING: "For CTP, we agree the price with the insurer before work starts."] [WC] For WorkCover Queensland, we charge the rate in WorkCover's Support Services Table of Costs. Every invoice goes to the insurer with the claim number and the service dates.

Do you still offer NDIS cleaning and gardening?

Yes. Our NDIS services carry on as usual. You'll find them at yourhelpers.com.au.

Send a referral Call